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DATA DELETION

Last updated: 14 September 2026

Delete Your Furrvana Account
If you no longer wish to use the Furrvana app, you can ask us to delete your account. This page explains how to do that, what gets deleted, and what we are required to keep.

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1. How to request deletion

You can delete your account in either of these ways.

1.1 From the app

  • Open the Furrvana app and go to Profile
  • Scroll down and tap Delete Account
  • Confirm when asked

Your account is closed immediately and you are signed out on every device.

1.2 Without the app

If you have uninstalled the app or cannot sign in, send us a deletion request with the mobile number registered on your Furrvana account:

  • Email: appointments@furrvana.co.in
  • Phone or WhatsApp: +91 88261-23438
  • Or visit any Furrvana store

We may ask you to confirm your identity before we act on the request, so that nobody else can close your account.

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2. What is deleted

When your account is deleted, we remove your access to the Furrvana app and delete the information that exists only to run your app account:

  • Your app login, including your password and any linked Google or Apple sign-in
  • Your saved session on all devices
  • App notifications and preferences

You will not be able to log in, and you will not be able to sign up again with the same mobile number.

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3. What we keep, and why

Furrvana is a veterinary clinic. We are required to retain certain records even after an app account is closed:

  • Treatment and medical records for your pets, as required under veterinary record-keeping obligations
  • Invoices, payments and tax records, as required under Indian tax law
  • Order and booking history connected to those invoices

These records stay with the clinic. They are not used to contact you or to market to you after your account is deleted. We keep them for 10 years or for as long as the law requires, whichever is longer.

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4. How long it takes
  • Requests made in the app take effect immediately
  • Requests sent by email, phone or in store are actioned within 05 working days of us verifying your identity

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5. Getting your account back

If you change your mind, visit any Furrvana store or contact us at appointments@furrvana.co.in. Our staff can restore your account, and your pets, bookings and history will be exactly as you left them.

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6. Contact us

Furrvana Pet Clinic & Care Centre
 Email: appointments@furrvana.co.in
 Phone / WhatsApp: +91 88261-23438 (10:00 AM – 8:00 PM, all 7 days)

**Elan Miracle (Sector 84)**
Lower Ground Floor, Unit No. 55F/55G, Elan Miracle Mall, Sector 84, Gurugram, Haryana 122004 — near Dwarka Expressway

**Vatika Chowk (Sector 48)**
Beside Bestech Business Tower, opposite FoamXpress Car Wash, Sector 48, Sohna Road, Gurugram, Haryana 122001

If you are not satisfied with how we have handled your data-deletion question, please write to us at the same email address mentioned above.