PRIVACY POLICY

Last updated: 14 September 2026

Furrvana is a premium pet care centre in Gurugram offering dog and cat grooming, pet spa, a vet clinic, vaccination and a pet boutique, across our outlets at Elan Miracle (Sector 84) and Vatika Chowk (Sector 48).

This policy explains what we collect through the Furrvana mobile app and furrvana.co.in, why we collect it, and what you can ask us to do with it. “We”, “us” and “Furrvana” mean Furrvana Pet Clinic & Care Centre and the company that operates it.

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When you create an account:

• Your name
• Your mobile number
• Your email address, if you give one
• Your address, if you add one

About your pets:

• Name, species and breed
• Age or date of birth, sex, weight range and coat type
• Vaccination and deworming dates
• Notes on diet, allergies, medication and care preferences
• Photos of your pet, if you add them

When you book or buy:

• The outlet you choose, the services you pick and the date and time you ask for
• Grooming, spa, clinic, vaccination and daycare bookings, and their status
• Products ordered from our boutique and collected in store
• Invoices, amounts and payment status
• Care plan (subscription) purchases and what they cover
• Loyalty points earned and redeemed, and coupon codes applied

When you contact us:

• What you write to us through the app, email or WhatsApp, so we can reply and keep a record of the query

Automatically:

• A sign-in token, so you stay logged in between visits
• Basic technical details of each request, such as the IP address, needed to serve it and keep the service secure

What we do not collect

• Your location — the app never asks for GPS. An address, if you give one, is typed by you
• Your contacts or anything else on your phone
• Your activity in other apps or on other websites

We use no advertising software, no analytics software and no tracking software of any kind.

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The app asks for camera or photo library access only at the moment you choose to add a picture — of your pet or as your profile picture. The picture you pick is uploaded to our servers and shown in your account and to our staff.

We do not read anything else from your photo library, and the camera is never used in the background. Refuse the permission and everything else in the app still works.

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• To create your account and sign you in
• To take bookings at the outlet you choose, and to tell you when we confirm, change or complete them
• To keep your pet’s records so our vets and groomers can care for them properly and safely
• To take payment, raise invoices, and apply care plans, coupons and loyalty points
• To answer your questions and handle complaints
• To meet our legal obligations, including tax and accounting records

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We share only what is needed, and only with:

• Razorpay: We share your name, contact details and payment details with Razorpay to process online payments. Card details are entered directly on Razorpay’s secure payment screen. We never see or store your card details.
• Meta (WhatsApp Business): We share your mobile number with Meta to send one-time login codes and booking updates through WhatsApp.
  
• Our hosting provider: Data stored on our servers may be processed by our hosting provider as necessary to run the app and its database.
  
• Authorities: We may share information with authorities only when we are legally required to do so.

Our staff at the outlet can see your account and your pets’ records — that is what treating and grooming your pet requires.

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You sign in with your mobile number and a one-time code sent over WhatsApp or SMS. There is no password to remember, and no password for us to lose. If you change your number, tell us so your pets’ records stay with you.

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• Your account and your pets’ records: We keep your account information and your pets’ records while your account is open. After your account is closed, we only keep this information for as long as necessary to care for your pet or answer questions about past care.
• Invoices and payment records: We keep invoices and payment records for the period required under applicable Indian tax and accounting laws, even after your account has been closed.
• One-time login codes: One-time login codes are kept only for a few minutes and are then discarded.

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At any time you can:

• See and correct your details — in the app under My Account and My Pets, or by asking us
• Ask for a copy of what we hold about you
• Ask us to delete your account — write to info@furrvana.co.in from your registered email address, or tell us at either outlet. We will delete your account and your pets’ records within 30 days, apart from invoices and payment records we are legally required to keep
• Stop promotional messages — reply STOP on WhatsApp or tell us. Messages about a booking you have made are not promotional and will continue while that booking is live

None of this costs anything.

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The app is meant for adults booking care for their pets. It is not intended for anyone under 18, and we do not knowingly collect their information.

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Everything the app sends travels over HTTPS. Access to our systems is limited to staff who need it for their work, and changes staff make to a record are logged. No system is perfectly secure, but we take this seriously, and if something goes wrong that affects you, we will tell you promptly.

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If we change this policy we will update the date at the top, and for anything significant we will tell you in the app.

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Furrvana Pet Clinic & Care Centre
 Email: appointments@furrvana.co.in
 Phone / WhatsApp: +91 88261-23438 (10:00 AM – 8:00 PM, all 7 days)

**Elan Miracle (Sector 84)**

Lower Ground Floor, Unit No. 55F/55G, Elan Miracle Mall, Sector 84, Gurugram, Haryana 122004 — near Dwarka Expressway

**Vatika Chowk (Sector 48)**

Beside Bestech Business Tower, opposite FoamXpress Car Wash, Sector 48, Sohna Road, Gurugram, Haryana 122001

If you are not satisfied with how we have handled your privacy question, please write to us at the same email address mentioned above.